Managed Services
All your Outsourced Managed ICT Services in one place
Leading Anything-as-a-Service solutions and world-class outsourced ICT Managed Services.
Server sprawl, data siloes, and ineffective tech integrations never did any business any good. It’s no wonder that the world is moving towards Anything-as-a-Service (XaaS), consumption-based IT. XaaS increases your business’s value proposition and lets you bring unique benefits to your customers, while reducing the cost to manage complex ICT environments and increasing your business agility. The result? More time to build experimental and exploratory capabilities that differentiate your business (Psssst! We can help you with this, too.)
Why iOCO?
iOCO brings the best people, skills, tools, and competencies to simplify your ICT management and streamline services consumption.
Our enhanced managed service ecosystems move you upstream to consumption-based IT. What’s more, with analytics at the heart of our diagnostic approach, we guarantee more flexibility, better cost control, enhanced AI-driven automation, and increased IT service levels.
Journey towards XaaS
As your journey partner towards the future of Anything-as-a-Service, we’ll help you to navigate your business transformation by creating a two-speed architecture that blends legacy investments with new, innovative, cloud-native technology.
We provide world-class, end-to-end outsourced managed ICT service capabilities that reduce risk, boost service delivery, and protect your organisation wherever your data or people travel.
With a single point of contact for all your IT needs, iOCO will help you mobilise, deliver, and support your business with technologies and outsourced managed services for the Fourth Industrial Revolution.
Managed services that drive digitisation and transformation
iOCO offers end-to-end managed ICT services designed to keep your business operating smoothly and securely while empowering you to respond to change as it happens.
Build your product and services stack with iOCO and only pay for what you use.
Our service management offerings include:
Service Integration Management
Service Level Management
ITIL Process Management
Incident Management
Request Management
Problem Management
Change Management
Release and Deployment Management
Asset Management
Configuration Management
Relationship Management
IT Operations Management
Drive down the cost to serve as your business evolves. In outsourcing your service desk resources to iOCO, you benefit from our scale and shared knowledge, which leads to fewer incidents, higher call close rates, improved response, and higher customer satisfaction.
Our First Call Resolution (FCR) and remote support model enables cost and resource optimisation through:
Automated self-healing technology,
Optimised self-service options,
Improved Monitoring and Incident Detection and Correlation, and
Remote and onsite support for desktop and back office via:
Phone
Self-service portals
Chatbots
Events and alerts
Collaboration services
Our managed IT service desk aims to resolve all user and customer issues through first contact, remote resolution, enabled by improved knowledge management.
If we can’t resolve the incident through first contact, we’ll escalate, investigate, and resolve the issue, or otherwise escalate it to the relevant third party, vendor, partner, or OEM for action and resolution.
As your IT service management provider, we keep an auditable track of all service incidents, from ticketing to escalation and resolution, and create a single point of contact between your people and your tech team.
Get expert management and support for your remote or on-premises workforce and empower your people with the tools and services they need to communicate and collaborate effectively.
We manage your entire end-user IT environment, from workstations to mobile devices, servers, and network equipment.
Our desktop managed services include operating system updates, network and security patches, hardware maintenance, and desktop PC management.
Drive down the cost to service through automation and remote service delivery.
Reduce risk, lower asset management costs, and boost productivity with iOCO’s software and hardware managed services, which include:
Software licensing optimisation and renewal
Hardware and software break-fix services
SLA and warranty management
Uptime guarantee
We guarantee the availability, security, and integrity of your critical assets and information while continuously transforming your operations and improving your service delivery.
We can also design, build, deploy, and support an ICT infrastructure that’s aligned to your business goals and makes them easier to achieve.
Our experienced team of engineers can design, plan, build, and deploy various ICT platform environments, including Active Directory and Microsoft Exchange. Whether deployed in the cloud or on-premises, we ensure continued operations, maintenance, and continuity of your ICT platforms and can also drive your cloud migration journey.
Protect your systems, people, and customers against phishing, ransomware, malware, and other security risks
We’ll monitor, assess, and protect your business-critical information while enabling you to identify and respond to threats faster.
As your managed security services provider, we’ll continuously evaluate and improve your security posture, establish device management and security policies, and handle IT governance, integrated risk management, and compliance matters.
Plus, through our partnership with Sendmarc, you can stop criminals from sending emails using your domain, protecting your customers, suppliers, and staff from impersonation and phishing attacks.
Reduce the risk of downtime and data loss and ensure your information is always accessible and secure. Our data services include:
• Datacentre management: High-density, scalable managed services for your physical and virtual machines.
• Storage and back-up: From traditional storage to hyper-scale computing, we protect, back-up, and manage your data, whether it’s at rest or in transit.
• Database services: Including operations management, database maintenance and optimisation, decommissioning, monitoring, and log file inspection.
• Disaster recovery. We keep your critical applications running in the event of a disaster and return you to normal business operations as quickly and painlessly as possible.
Our network managed services ensure secure, seamless connectivity for your users and include access points, switches, routers, load balancers, and other appliances for wired and wireless networks.
We also offer network configuration management, SDN monitoring, authentication and control, cloud routing, web application firewall management, and load balancing.
With iOCO, you get a single point of contact for all your LAN/WAN/WLAN/VPN installation, configuration, and security needs.
Let your team securely access your business-critical information and applications from wherever they are, on any device they choose.
Our expert network engineers can design, deploy, and manage a robust connectivity and mobility solution that delivers a consistent user experience while keeping you ahead of security threats.
Private, public, hybrid, hyper-scale – we manage all combinations of cloud deployments.
As a trusted partner to the leading cloud service providers, including AWS, Azure, and local datacentre providers, we deliver a customised cloud strategy that’s reliable, scalable, and customised to your unique needs.
Remove the burden of IT management and create an organisation-wide capability that enables you to respond to change sustainably.
We’ll work with you to design a roadmap to your XaaS future in alignment with your tactical and strategic business objectives.
Ready to outsource your business transformation to the experts?